“I can’t believe he wrote that to a client!”
Have you ever found yourself surprised by things your representatives say on behalf of your organization? Instead of blaming them, consider that maybe it’s your fault.
If the problem is a poor command of grammar, spelling, and vocabulary, it probably starts with the hiring process. If you don’t screen for that, don’t be surprised at what you get. But that’s a topic for another day.
Continue reading The Voice of Your Organization