Making Clear What’s Really Important
Paul felt his staff’s productivity was being hampered by constant disruptions from other staff members. So he made it a standing agenda item at his weekly staff meetings to remind everyone to consider the impact on the other person before interrupting. Was the issue urgent enough to justify the disruption? He offered tips each week, like collecting non-urgent disruptions and handling them all at once instead of interrupting for each one; or using email instead of text messages if an immediate response wasn’t necessary.
After a couple of months, Paul was frustrated that he wasn’t seeing much change.
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