How Leaders (Should) Handle Differences
There’s no one-size-fits-all formula for handling difficult conversations. Different cultures, personalities, relationships, and histories all call for high emotional intelligence in determining how to address conflict. But here are some tools that most leaders would benefit from pulling out of their toolboxes more often. Continue reading Healthy Disagreement
Raising the Bar on Leadership Listening
Think about a conversation with someone who gives you his full attention, is genuinely interested in what you say, and doesn’t talk about himself all the time. These conversations leave you energized and willing to do your best to help that person.
Compare that to a conversation with someone who is all about his own agenda and knows you need his wisdom and stories. Your energy and commitment to help him succeed is diminished. Continue reading Influential Listening
How to Lead by Listening
Listening to a good jazz trio or quartet can be an amazing experience. There is a sense of spontaneous flow that somehow fits together to generate a unique and powerful experience. Jazz musicians can teach us several important leadership lessons: Continue reading Playing by Ear