No Surprises!

Rule #1 of Performance Management

Brett was excited about his upcoming 90-day performance review. He knew he had gotten off to a rough start, missing some deadlines and overlooking some important details. But the goals his supervisor, No surprises - clear performance management targetsSherry, had set for the last month were reasonable, and Brett had hit them all. He felt like he had finally hit the stride for success in his job.

So it was quite a shock when Sherry rated his performance as “Unsatisfactory”! How could that be when he had hit all of his goals? Sherry said she was trying to set goals to stretch him to grow, but his “beginner goals” were a fraction of what he really needs to be able to produce. So she raised the bar for the next month with tighter schedules and fewer errors. She even added new goals for things he didn’t know about before.  Brett wondered if he could ever be successful in this role. Continue reading No Surprises!