Leading When You’re Not the Expert

Let Your Organizational Culture Help

Technology changed a lot over my thirty-three year technology career. I started as a programmer who knew how every piece of hardware and software in our environment worked. At the end I was a VP who was tailed by IT staff when I entered the server room to make sure I didn’t touch anything (only partly kidding).
Culture of trust: Audit

I couldn’t execute my strategic responsibilities and still keep up with the operational details of the evolving technology. I had to learn to trust others with the expertise that I lacked. But my neck was in the noose if they failed. Continue reading Leading When You’re Not the Expert

Trust and/or Transparency

A Paradoxical Relationship

Transparency is often touted as foundational to building trust.  And it can be – or not…

We live in a culture that equates our desire to know something with our right to know it.  We feel entitled to tap into the endless free-flow of information, believing that anyone who holds anything back is hiding something and can’t be trusted.  Except, of course, that we choose to keep some things private and we can be trusted. Continue reading Trust and/or Transparency